Twilight Garden Small Tote

What are your shipping rates? 

Do you ship outside the US?  Sorry, but we ship within the US, APO/FPO and US territories only.

When will my order ship?  Most orders ship within 24 hours of receipt of your order.

When will my order arrive?  Most orders will arrive within 5 business days after shipping (usually sooner!).  You may confirm the exact delivery date using the tracking number provided within our shipping confirmation email.  

Where does my order ship from?  99% of orders ship from our Missouri or Connecticut warehouses.  

How will I know my order has shipped?  Within 24 hours of shipment, you will receive our automated shipping confirmation email including a tracking number for the carrier we have chosen to ship your order. We ship via the carrier of our choice (UPS, FedEx, and USPS).  Please note that carriers may not deliver on weekends. 

Need to cancel?  Please contact us within 1 hour of placing your order to request cancellation. Orders already handed to our shipping carriers will not be able to be cancelled.

Quality Guarantee

We take great pride in the quality and worksmanship of our products and hope you will be completely satisfied with your transaction. If not, we will accept returns within 30 days of receipt of your shipment.

We guarantee our products 100%. In the rare case of damage or defect, please contact us to arrange return or replacement.

Return Authorization

Please contact us to obtain Return Merchandise Authorization (RMA) for your order. If emailing, in the subject line, use the phrase "Requesting RMA." In the email, include your name, order number (found in our correspondence and emails), as well as the reason for your return. No items are eligible for return without this number, and please do NOT ship back to us without our authorization as the return destination may be different that the address from which we shipped to you. 

You may inspect and briefly try on your Bella Taylor bag indoors, just as you would in a store. Bags that have been carried or used are not returnable. All returns must be clean, odor-free, free of pet hair, and in brand-new condition suitable for resale. Please include all original packaging, tags, and accessories. Return shipping is the responsibility of the buyer. Refunds will be made to the original form of payment for the original purchase price (minus any original shipping charges) once the item(s) are received and processed (please allow 1-3 business days after receipt at our warehouse). Returns received in less than new condition, or lacking original packaging, tags, and labels, are not eligible for refund and will not be returned to the customer. Partial concession may be made at the judgment of our warehouse manager. Items deemed undeliverable by the carrier due to "insufficient address" and returned to sender will be credited upon receipt at our warehouse (minus original ship costs). We will reship when a new order is placed. 

Contact Us

email:  returns@mybellataylor.com
phone:  860.717.0771