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return requests


We want you to completely satisfied with your purchase. 

quality guarantee

We take great pride in the quality and worksmanship of our products and we want you to be completely satisfied.  If not, we will accept returns within 30 days of receipt of your shipment.We guarantee our products 100%. In the rare case of damage or defect, please keep the item and all packaging and contact us to arrange return or replacement.

Request return authorization

Please use the contact form below to request a Return Merchandise Authorization (RMA) number.  Please do NOT ship back to us without authorization as the return destination may be to a different warehouse.  

In the body of the message please include "Requesting RMA" your name, order number (found in our order confirmation emails and packing slip), and reason for the return. 

The BitLoom Co.

137 Danbury Rd. #146 

New Milford, CT 06776



Phone: (860) 717-0771


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