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We want you to completely satisfied with your purchase. 

quality guarantee

We take great pride in the quality and worksmanship of our products and we want you to be completely satisfied.  If not, we will accept returns within 30 days of receipt of your shipment.We guarantee our products 100%. In the rare case of damage or defect, please keep the item and all packaging and contact us to arrange return or replacement.

Request return authorization

Please use the contact form below to request a Return Merchandise Authorization (RMA) number.  Please do NOT ship back to us without authorization as the return destination may be to a different warehouse.  

In the body of the message please include "Requesting RMA" your name, order number (found in our order confirmation emails and packing slip), and reason for the return. 

All items must be in new, unused, unlaundered condition and contained within all original packaging with tags attached. Return shipping is the responsibility of the buyer. Refunds will be made to the original form of payment for the original purchase price (minus any original shipping charges) once the item(s) are received and processed (usually within 1-2 business days of receipt at our warehouse). Returns received in less than new condition, or lacking original packaging, tags, and labels, are not eligible for refund. Partial concession may be made at the judgment of our warehouse manager.

The BitLoom Co.

137 Danbury Rd. #146 

New Milford, CT 06776



Phone: (860) 717-0771


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