Gratitude Guided Journal

What are your shipping rates? 

Do you ship outside the US?  Sorry, but we are only shipping within the US, APO/FPO and US territories at this time.

When will my order ship?  Most orders ship within 24 hours of receipt of your order.

When will my order arrive?  Most orders will arrive within 5 business days after shipping (usually sooner!).  You may confirm the exact delivery date using the tracking number provided within our shipping confirmation email.  

Where does my order ship from?  99% of orders ship from our Connecticut Warehouse.  

How will I know my order has shipped?  Within 24 hours of shipment, you will receive our automated shipping confirmation email including a tracking number for the carrier we have chosen to ship your order. We ship via the carrier of our choice (UPS, FedEx, and USPS).  Please note that carriers may not deliver on weekends.

Need to cancel?  Please contact us within 1 hour of placing your order to request cancellation. Orders already handed to our shipping carriers will not be able to be cancelled.

We take great pride in the quality and worksmanship of our products and hope you will be completely satisfied with your transaction. If not, we will accept returns within 30 days of receipt of your shipment.

We guarantee our products 100%. In the rare case of damage or defect, please contact us to arrange return or replacement.

Please contact us to obtain Return Merchandise Authorization (RMA) for your order. If emailing, in the subject line, use the phrase "Requesting RMA." In the email, include your name, order number (found in our correspondence and emails), as well as the reason for your return. No items are eligible for return without this number, and please do NOT ship back to us without our authorization as the return destination may be different that the address from which we shipped to you. 

All items must be in new, unused, unlaundered condition and contained within all original packaging with tags attached. Return shipping is the responsibility of the buyer. Refunds will be made to the original form of payment for the original purchase price (minus any original shipping charges) once the item(s) are received and processed (usually within 1-2 business days of receipt at our warehouse). Returns received in less than new condition, or lacking original packaging, tags, and labels, are not eligible for refund. Partial concession may be made at the judgment of our warehouse manager.

email:  returns@mybellataylor.com
phone:  860.717.0771